Effective date: February 22, 2026
VisitPanama (hereafter “VisitPanama,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, when we share it, and the choices you have.
This Privacy Policy applies to the VisitPanama website and any related online services where this policy is posted (the “Website”).
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and update the “Effective date” above. Your continued use of the Website after changes are posted means you accept the updated policy.
The Website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices of those websites. You should review their privacy policies before providing them with personal information.
We may collect personal information about you and, if you are booking for others, about members of your travel party, including:
Contact details: name, email address, phone number, billing address.
Booking details: travel dates, hotel or activity selections, preferences, and special requests.
Payment details: payment method details needed to process a transaction (note: most payments are processed by third-party payment providers; we do not want or need your full card details stored on our servers).
Special requirements (optional): dietary restrictions, accessibility needs, or medical-related information you choose to share for the purpose of arranging travel services (this can be sensitive information).
When you browse the Website, we may automatically collect basic technical data such as your IP address, device/browser type, pages visited, and approximate location derived from IP address. We collect this using cookies and similar technologies (see “Cookies and tracking” below).
We use personal information to:
Provide and manage your booking, itinerary, and travel services.
Communicate with you about your booking (confirmations, changes, support).
Process payments and prevent fraud or unauthorized transactions.
Deliver customer service and resolve disputes.
Improve the Website, our services, and user experience (analytics and performance).
Send marketing communications (only where allowed and with opt-out available).
By providing us with personal information, you consent to our collection, use, and disclosure of that information as described in this policy.
If you provide information about other travelers (for example, family or friends), you confirm that you have authority to do so and that they understand and accept this Privacy Policy.
We share personal information only as needed to provide the services you request or to operate our business, including with:
Travel service providers (hotels, tour operators, transportation providers, guides) to fulfill your booking.
Payment processors and financial institutions to process transactions.
Service providers that help us run the business (website hosting, email/SMS tools, analytics, customer support tools, accounting).
Professional advisors (legal, accounting) where necessary.
Authorities where required by law, regulation, subpoena, court order, or lawful request.
Business transfers if we are involved in a merger, acquisition, financing, reorganization, or sale of assets (your information may be transferred as part of that transaction).
Some of these parties may be located outside Canada or outside Panama. Where we transfer data internationally, we take reasonable steps to protect it and to ensure it is handled securely.
We may send you marketing emails or messages about promotions and offers. You can opt out anytime using the unsubscribe/opt-out link in our messages, or by contacting us at info@visitpanama.ca.
Any communications with VisitPanama (including phone calls or chats) may be recorded or logged for training, quality assurance, and dispute resolution, where permitted by law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the Internet or electronic storage is completely secure. While we take security seriously, we cannot guarantee absolute security. Email and standard web messaging are not always encrypted end-to-end, and therefore can be intercepted.
We keep personal information only as long as necessary to:
deliver your travel services,
comply with legal, tax, or accounting obligations,
resolve disputes,
and enforce agreements.
When information is no longer needed, we delete it or anonymize it.
You may request access to the personal information we hold about you and ask us to correct inaccurate or incomplete information. In some cases, we may charge a reasonable administrative fee (where permitted) and we will tell you in advance.
Depending on applicable law, you may also have additional rights (for example, to withdraw consent, request deletion, object to certain processing, or request portability of certain information). These rights are commonly recognized under Panama’s data protection framework (Law 81 of 2019 and its regulation) and are consistent with core privacy principles under Canadian privacy rules such as PIPEDA.
To make a request, contact us at info@visitpanama.ca. We may need to verify your identity before responding.
Our services are intended for general audiences. If a minor is included in a booking, a parent/guardian must provide consent and complete the booking. If you believe a minor has provided personal information to us without proper consent, contact us and we will address it.
Cookies are small files stored on your device that help websites function and remember preferences. We may use cookies and similar technologies for:
Essential functions (site performance, keeping sessions active, basic functionality).
Analytics (understanding traffic and improving the Website).
Marketing (showing relevant ads or measuring campaign performance, where used)
If you have questions or requests about this Privacy Policy or your personal information, contact:
Email: info@visitpanama.ca
Phone / WhatsApp: +507 6559 0228
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